I think what got me going is the 2 emails I have received both saying basically the same thing. I felt like I got a basic "canned" answer instead of the great customer service I have heard so much about.

Order was confirmed on 11/21/2004. Both emails were in response to me asking about the progress of my order.

First one on 12/3/2004

Dear Bill:

Thank you for your message. We apologize of the delay in shipping your 540. We have been manufacturing around the clock to expedite the large number of orders received, and your Edge is the batch going into production over the weekend. It should be shipping near mid to end next week and you should be receiving it in PA 17022 shortly thereafter.

Thank you very much for your patience.

Best regards,

C/S
VF

Second one I got today (12/11/2004)

Dear Bill:

Thank you for your message. We sincerely apologize for the delay in shipping. Since the last several weeks, our order volume has increased significantly, which has caused a backlog to build up. This is our biggest concern right now and we are trying our best to ship out orders as quickly as possible, to minimize inconvenience to our customers. We are currently working around the clock to expedite manufacturing. Your order is in the batch being prepared this week and will be shipping out by the end of the week.

Again, we sincerely apologize for the inconvenience and thank you very much for your patience.

Best regards,

C/S
VF