Guess I spoke to soon. Now this is really good customer service. Re-arranging orders to meet customer needs says allot.

Dear Bill:

Thanks for your reply. I absolutely appreciate your concern. These are, in a strange way, very difficult times for us because of the delays we are encountering in shipping out orders and the inconvenience it is causing to our customers. Every day brings new circumstances which sometime require changes in shipment schedule. Normally we go very strictly by first order in first out. However during this holiday period we often get special requests from people who have ordered an airplane as a gift and require shipping before Christmas, or sometimes people are traveling and request shipment priority. Often times we will get requests at the last minute which can result in modifying our shipment schedule at that time because of the limited number of airplanes we have at any time. We wish we could manufacture these faster but manufacturing a labor intensive product in North America has its own challenges and we certainly could not speed up manufacturing at an expense of quality. However we are quickly learning from this experience and hopefully will be able to avoid these issues in time.

Regarding your question, an airplane does take about 1 week in production. They are made in batches obviously so a batch usually takes up to a week. There are separate batches for fuselages, wings etc and several batches are in process at any time.

I am making sure that your airplane goes out in the very next shipment. Please let me know if you may have any questions.

Best regards,

Chuck
VF