RE: Giantscaleplanes.com cust support
Duanyne,
I am the person who started the post "overcharged shipping charges from GSP" a month back and I was surprised to find that the post got much more responses than I expected. If you read the threads, you will find that there is a common theme. It is " overcharged shipping fee”. To make the matter worse, their ad implies that they do everything they can to MINIMIZE the shipping costs to the buyers. But in reality, if you take the total shipping cost minus ACTUAL cost to ship, you will end up with a hefty charge. When I inquired to GSP, I was told that I must take into account the “handling charge” as well. Now, that is fine with me but it MUST be reasonable and must be STATED on the ordering page! I was charged 20.00 for “handling fee” in addition to shipping charges for a small box ( a 40 size ARF) , a totally unreasonable fee by any standards!!! It is obvious that they are making extra profit by adding these charges to the package. Their ad appears like they are doing everything they can to minimize the cost of shipping to you but in reality, it is nothing more than a bait for you to take and get hook. I did and many others.
Now, it is great that they would make the efforts to get the plane to you, but if they hit me with a hefty, outrageous “handling” charge , then does the price you pay worth the “special effort” on their part? Not for me, I would say. I just want you and future potential customers of GSP to be aware of their shipping policy. CHECK your credit card statement and verify with the actual shipping cost and REFUSE to pay anything that is out of line. I raised hell over the phone and they did credit me back until the handling fee (hidden charge) is barely acceptable. I still had to pay 10.00 handling fee for such a small box.
Dai Phan