I don't think Lanier will go out of business just because some of you guys expect everything free. If Tower or other companies want to provide their manual downloads free, that is their choice just as it is Lanier's to charge. There is bandwidth to pay for and it isn't free to them.

As far as not receiving instructions in a kit, try picking up the phone and explaining the issue (without being a jerk about it, this is not directed at you peefiddyonefan) and I am certain they will correct the problem. I have had Lanier quickly replace damaged parts and, yes, even damaged instructions, with a simple telephone call. They even replaced a damaged $20.00 giant Stinger canopy free in a second hand kit when I offered to pay for the replacement.

Again, try explaining the problem personally. The folks at Lanier are RC'ers too so they know the frustrations of incomplete kits.