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Old 12-14-2004 | 11:46 AM
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hankpajari
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From: Granite Bay, CA
Default RE: Alpha 4 question

Sorry guys, I didn't explain my self very well.

I wanted to know why I have two different wall warts to power the Alphas and why the silkscreen on the side of the Alphas state that they use the two different wall warts. I also wanted to know if mixing the two would damage the units.

As far as clarifying my comments on owners, I meant the owners of Litco company. If you look at their website there is no phone number to call. They discourage emails and questions. They will do business on their terms and the public be damned. They are apparently basking in their success in manufacturing an outstanding product and feel complete disdain for the poor unwashed that pay a premium for their product.

Do I sound bitter, I hope not. But I do resent the apparent arrogant attitude that I see and hear about this company. I run a small company here and deal with customers on a daily basis. They are the most important asset we have. If we don't take care of them they will simply go somewhere and buy competing goods.

I wish Litco felt the same. When someone comes in and designs a competing product I am betting that Litco will either change their attitude or go away. The latter will be a shame since they obviously know how to design a superior product and their manufacturing and quality control is way above average. Arrogance in business usually means failure.