(Copy of note sent to RealFlight Tech Support)

I purchased a copy of G2 and all the add-on’s. I cannot seem to get Add-on 3 to install. I am using a brand new wiz-bang Sony Viao computer with all the latest stuff. I am running Windows XP with all the latest patches. During installation, I turned off Norton firewall and virus scanner.

I installed G2 by itself – runs fine.

I installed Add-on 1 and 2 – G2 runs fine.

I tried to install Add-on 3 – it tries to upgrade G2 and fails on server 1 and as per the FAQ, I tried server 2 and immediately get an XP error saying that an “Unexpected Error has occurred with SETUP.EXE and would I like to send a report to Microsoft”. I tried many different combinations:

1. Say no after being asked if I want to try server 2 for upgrade.
2. Say yes after being asked if I want to try server 2 for upgrade.
3. Rebooted system and tried again.
4. Uninstalled G2, Add-on 1&2 and tried the process over again.
5. Uninstalled G2 and tried to JUST install Add-on 3.

I then reinstalled G2 for the 4th time and installed Add-on 1, 2, 4 and 5 – G2 runs fine. Again, I tried to install Add-on 3 and encountered the “Unexpected Error” during the process where G2 was trying to upgrade itself.

After that, I tried again several times and no matter what I do, I cannot get Add-on 3 to install without getting the “Unexpected Error”.

I read all the FAQ’s on the Technical Support website and am still unable to complete the full installation. Any ideas?