Agreed , that is why I said no big deal , my issues is that how about an email or simple apoligy . I take my personal credit very dearly and I have nevr been charged in my 25 years of having credit cards and not shipped the goods . IN addition if there was ever an error the credit was entered by the company making the error immeditly and on the same statement as the charge . When calling Tower , they could not even tell me what the charge was , they had to research it for about 20 miniutes .Then they figured out on there own that they actually screwed me by thinking they were shippiing my backorder that was placed on 11/9/2004 . THey ran out of the pilots and did not ship my back order but charged me the shipping , LOL.
The customer servace people that we dealt with at Tower were professional and certainly not kids , yet they really cant do anyting but try to fix the charge , no sorry for the charge , no sorry for never shipping you for over two months ect ect ect . As a VP of Sales , I can tell you that is not good customer servace regardless of the size of the order .