Good luck - a phone call will only result in the Tech stepping you through the instructions I posted in a message above. If you have already tried that, it will be a wasted phone call. Once the Tech determines that the above steps do not work, all they can do at that point is offer to refund your money for the add-on disk.

All my further attempts to contact KnifeEdge on this issue have gone unanswered. I also posted this entire thread of mine on the RealFlight G2 Support discussion board early in the week - again, nothing. Today, I posted a message directly to KnifeEdge using their "Contact Us" form on the KE website... it read:

Just wondering if your company has any plans on dealing with the very negative feedback and customer satisfaction issues currently plaguing your products. I am a senior engineer for a major software company based in San Diego. My wife also works for this same company as the Sr. Marketing Manager. We have both been amazed at the total lack of support and communications with customers shown by KnifeEdge.

I personally have been having issues with my G2 purchase. I also purchased all 5 of your Add-on disks. My issues can be found on your G2 Support Discussion Forum if you care to look. However, this note is focused on my feelings that KnifeEdge has totally lost its focus on service of current customer base.

We are guessing that the powers-that-be within your company are relying on the premise that this issue of lack of customer service will be overshadowed by profits of new sales...as an experienced engineer who is married to a very experience software marketing manager, you are putting your eggs in the wrong basket.

Satisfied customers should be your number one priority – those customers will praise your product to other enthusiasts. If properly serviced with prompt answers and solutions, even those customers who have had issues with your products will provide good word-of-mouth benefits that will drive sales. You appear to be on a different track.

The R/C flight simulator market is very competitive with several good options available for the choosing. If you continue on your path of sell, sell, sell and current customer service be damned, KnifeEdge will fail. I am going to continue my many hours of effort to get my individual product issue addressed for one more week. After that, if I continue to receive the lack of communications and assistance any decent software manufacture should be providing, I will abandon my use of the G2 product and purchase a different offering.

If this happens, I will also join the ever growing group of dissatisfied customers who are public bashing your product and lack of support to the masses via discussion boards, R/C clubs and the like.

We'll see if that does anything, but I am betting not and next week, my G2 and all the Add-On's go up on eBay.