Well Steve, one time I DID need customer service; the landing gear on my new DPM Extra last year was not bent correctly. Dave thanked me for notifying him, checked several other Extras in the current batch and found them all bent incorrectly. I had a brand new gear 24 hours later. I didn't just fall off the turnip truck, and I have had a full range of customer service responses from many manufacturers/distributors of all sizes; some of the biggest names were some of the worst. I also have over ten years in hobby store management in my resume. Jim