<<I had a brand new gear 24 hours later.>>

My point exactly. YOU had good customer service when you needed it. When my pal needed a piece for the cabanes of his DPM Ultimate 40, he left a half-dozen phone messages and e-mails, over a period of three weeks, that were NEVER answered.

Needless to say, DPM lost another customer right there.

And I won't buy from them, because from what I've read here, and seen through a friend's eyes, the odds of getting any response, much less help, from them if I have a problem with their product is very iffy. No thanks.

<<Don't expect an apology...>>

Not sure where you're coming from with that one. I don't expect an apology for anything.