(Final Update)

Posted this on the "official" Technical Support forum at GreatPlanes...

Many days later... Still zero responses to the issue from anyone at GreatPlanes or KnifeEdge.

With regret, My G2 goes up on eBay tomorrow. I just cannot hold onto a product from a company that has such a strong lack of desire to provide even minimal customer support. I have spent over $600 (2 copies of G2 with all the trimmings) this year. At least the version I purchased for my Dad installed error free.

It is unbelievable that you cannot get support even from here - the "official" support site for the product.

I will be purchasing another flight simulator product and if anyone asks my opinion of G2, G3, or KnifeEdge Software, you can bet it won't be positive.