RCU Forums - View Single Post - Giantscaleplanes.com cust support
View Single Post
Old 03-03-2005 | 04:36 PM
  #22  
MarkGrabowski
Senior Member
 
Joined: Nov 2004
Posts: 295
Likes: 0
Received 0 Likes on 0 Posts
From: suburb of chicago, IL
Default RE: Giantscaleplanes.com cust support

I posted this yesterday on the GSP Katana buildup thread... thought it applied in this case!

Guys, you need to be aware of something. I contacted GiantScalePlanes inquring about this plane because they advertised on RCU that they have the "improved" version of the Katana in stock. Well I called earlier in the month and was told in no uncertain terms that "Yes, this is the new plane with the new, correct wings." So I bit and placed an order. Well, I received the kit, start fooling around with the hatch mod but recalled a post on this thread about the aluminum wing tube being 24 inches long. I checked mine and guess what??? It's the SHORT tube! I peer down into the wing and there it is...the OLD wing!!! I contacted GSP and after arguing with them on the phone got them agree to send new wings which are supposedly en route from port. I wait another 2 weeks with no response so I call back. They slipped and told me they DO have the new version in stock but "mistakenly" sent me an older version! I inquired why a kit swap wasn't done right away and the response was that "shipping would be outrageous"... Too bad for me, eh? Well, I'm already working on the fuse installing servos so I agreed to have them credit my card back $30 for my troubles doing the mods discussed earlier in this thread. I'm checking my account today and there's no $30 credit...in fact, they wrongly placed ANOTHER charge on my card for $179!!!!! I get Irwin the owner on the phone and he essentially throws his hands in the air and tells me that it's a problem with MY bank and to deal with them!!!! And of course, my bank tells me that this guy did in fact charge my card a second time and NO, there never was a $30 credit issued to the card either...

I don't think I've EVER had a more negative experience with a vendor in my life!!!!!

You have been warned.....Caveat Emptor!!!!!!!