All you have to do is call your credit card company and the $179 charge will be removed. I appreciate the heads up, I've heard other things about them on RCU. Sounds like they aren't good for their word. That's the worst rule to break in doing business. Also the error had to be made on the GSP.com side. The credit card cannot charge your card twice. I've been through this before with another vendor.
ORIGINAL: MarkGrabowski
I posted this yesterday on the GSP Katana buildup thread... thought it applied in this case!
Guys, you need to be aware of something. I contacted GiantScalePlanes inquring about this plane because they advertised on RCU that they have the "improved" version of the Katana in stock. Well I called earlier in the month and was told in no uncertain terms that "Yes, this is the new plane with the new, correct wings." So I bit and placed an order. Well, I received the kit, start fooling around with the hatch mod but recalled a post on this thread about the aluminum wing tube being 24 inches long. I checked mine and guess what??? It's the SHORT tube! I peer down into the wing and there it is...the OLD wing!!! I contacted GSP and after arguing with them on the phone got them agree to send new wings which are supposedly en route from port. I wait another 2 weeks with no response so I call back. They slipped and told me they DO have the new version in stock but "mistakenly" sent me an older version! I inquired why a kit swap wasn't done right away and the response was that "shipping would be outrageous"... Too bad for me, eh? Well, I'm already working on the fuse installing servos so I agreed to have them credit my card back $30 for my troubles doing the mods discussed earlier in this thread. I'm checking my account today and there's no $30 credit...in fact, they wrongly placed ANOTHER charge on my card for $179!!!!! I get Irwin the owner on the phone and he essentially throws his hands in the air and tells me that it's a problem with MY bank and to deal with them!!!! And of course, my bank tells me that this guy did in fact charge my card a second time and NO, there never was a $30 credit issued to the card either...
I don't think I've EVER had a more negative experience with a vendor in my life!!!!!
You have been warned.....Caveat Emptor!!!!!!!