I have seen many threads on local hobby shops and their woes.

I have had less than stellar success with my LHS, mostly that they flat out lie about when something on backorder is going to come in. Obviously, their ploy is to keep stringing me along so I don't go buy the thing over the web. At the same time they are trying to put together a bigger order.

Simple economics, poor customer service.

In any case, if we assume they can not compete on price, do they have anything else of value.

I say, maybe. I would suggest the LHS work much more closely with the local flying club to support training nights, fun flys, etc. Have a joint "newbie night" in the dead of winter. Offer up "technical support" more directly.

This might lead to more sales to newbies and maybe, just maybe, some customer loyalty.

And STOP LYING TO ME...

GB