If you've been around RCU as long as I have, you'd know that if you question or criticize anything about any BVM product, the BVM guys circle the wagons and-fights on! Here on RCU, it's ALWAYS the modelers fault, never BVM's.
Your best bet is NOT to post any BVM problems here but just call him and explain your problems. I've never heard of him not resolving customers problems, after all his success is based on keeping his customers happy.
As for me, I'm heading for the bunker; I hear incoming.
BRG,
Jon