Hi Keith,
It is nice that you responded. Your facts are a rather out of sequence and as such tend to obscure certain issues. When General Johns called you, you did not take his calls. You will recall that the only conversation with you was prior to your receiving the return of the 110 engine. In other words you diagnosed the engine without seeing it and then maintained that diagnosis. Ray Johns did ask you to consider refund or repair during this one conversation and said he would send the engine back to you, he also told you as was related in my initial post that we did not believe there was a user error. Keith, after you received the engine, you never spoke with General Johns or myself, not even once. You received numerous phone calls and did not take a single one. You did send a couple of e mail, which was quoted verbatim in the post, please correct me if anything was omitted from your e mail. You did indeed offer to send the engine to an expert, this to was quoted in my post, along with the relevant response. I am not conversant with your comments on the 50cc engine, it is certainly not me your are referring to, perhaps you need to make that clear. I think you still need to deal with the issue of comments such as the value of your time when a customer reasonably attempts to communicate with you. It is good that you did respond. The comment of can't help some people (sic) is a bit of a cliche Keith, I think you need to talk to customers before you determine whether they are too problematic for you to put further time in with them. There are indeed two sides to every story, lets here your side in a more accurate format.
Regards
Mike Selby