Mike, I dont know how to make things any clearer for you. I am sorry you cant understand our response to your unwarranted actions. There was no reasonable communication from you just Ray insisting he did nothing wrong and demanding his money back. I have other customers to serve and phone time is valuable to me. I can not spend it on the phone arguing with someone who can not and will not accept the truth. We did have several email conversations with Ray. Ray called and told me the condition of the engine. I did diagnose the engine on the phone for him. He was requesting his money back before we even received the engine. After I received the engine and inspected it I found that I was correct in the diagnosis. If had I been wrong about the diagnosis I would have repaired the engine no questions asked. You will note that your facts are out of sequence and misleading. We did talk with Ray Johns about the engine on more than on one occasion and remain firm on our diagnosis. We also explained what caused the failure and how it is not a manufacturing defect. How many people have to tell you what caused the failure before you stop this nonsense? I dont believe I mentioned anything about your name or relation to the 50cc engine. I said it before and I will say it again I am not going to argue with you about this any further. You simply dont want to take responsibility for your actions and think you can go online to pressure us to pay for your mistakes. Again I will send the cylinders and pistons from your engine for others to see if you like. This is not how we wanted things to turn out but we hold our head high and stand our ground. Why would you buy so many BME engines if they were junk and you thought we were crooks?


Thank you
Keith Baker
BME