O.K. Guys,
I received a call back from Laura at Powermaster just after 3:00pm EDT, she spent every bit of a half an hour on the phone with me. Yes, there was a problem with the automated filling equipment that went undetected through several batches of fuel. The quality of the fuel was never compromised only the amount dispensed. In some cases gallon cans were underfilled, but some cases gallon cans were overfilled as well. Powermaster does know the batch numbers involved. Of course no one would complain if the can was overfilled or start a thread about that, now would they?

Laura assured me that once brought to the attention of Powermaster, the automated filling equipment was re-calibrated and re-tested. Additional safeguards have also been instituted including measuring every gallon dispensed by an employee with a graduated dipstick before the can is sealed. Laura assured me that Powermaster is committed to providing a quality product and first class customer service. I was assured that this type of problem will not happen in the future.

I did not request any refund or compensation, only that I receive enough fuel to compensate for the shortages that I may encounter out of the remaining six gallons that I purchased. Laura offered to ship substantially more fuel than what I could have been shorted in the morning. I offered to pay for the difference in the quantity that is being shipped, Laura refused to accept any payment. I will be contacted via e-mail tomorrow with the UPS tracking number, Laura told me to expect the delivery on Monday.

I am convinced at this point that this incident was indeed unfortunate. Powermaster will stand behind their products. If you had a problem please call Laura and she will take care of it. That being said, if you did not have a problem then IMHO you probably have no right to an opinion. I had a problem, I placed a phone call, I spoke with the manufacturer and the issue is being resolved to my satisfaction and more than what should be required. We all praise good customer service and recommend to others companies that give that to us. If my fuel arrives on Monday or Tuesday then I have nothing more to say about Powermaster other than thank you for the great customer service and for taking care of me[sm=thumbup.gif][sm=thumbup.gif].