Have just read this thread. IMHO, it demonstrates the need to go to the manufacturer (in this case PM) FIRST to bring the problem to their attention. Once they've had a chance to correct and compensate, THEN "go public" with the whole story and thus avoid all the veiled questions about the manufacturer's integrity.

Face it, guys, mistakes happen. Equipment malfunctions. Most manufacturers appreciate when someone points out to them an undiscoverd problem, and gives them time to correct it. So far as I know, only one perfect man ever walked this earth, and he sure was strong on giving others a second chance.