There has been much speculation on the recent shortage of fuel in the metal cans. Yes, there was a problem with the fill timing device that shorted cans of fuel as well as causing overfill on some cans. We at Powermaster pride ourselves on making only high quality fuel, with each customer being 100% satisfied. Unfortunately, until we were notified by a moderator from RCU regarding the posts speculating on deceptive business practices, we were not aware of the shortages. We agree that it is difficult to visually check levels of fuel in metal cans; however, despite the higher cost of packaging in metal, we feel we are following the guidelines set forth by the Uniform Fire Code. In response to the recent shortage issue, we have changed our quality control regulations to include inspecting and testing the timing devices prior to each run of a batch of fuel. This is the same policy we have always had in place for testing of raw materials prior to blending. All customers that have contacted Powermaster with the issue of shortage have been compensated for the shortage without question. As I said, we stand behind our fuel 100%. Any customer that feels they have been shorted, please contact me at 1-800-847-9086 ext 2#, or e-mail at [email protected] for assistance. If you are forwarded to my voice mail please leave your name and number and I will return your call. We look forward to a satisfactory resolution to this inconvenience for our loyal customers.
Best regards,
Laura Hammond
Vice President
Powermaster Fuels