How can you be a developer and not know this then. Just go into any Comp USA or Best Buy. Now buy some software, doesn't matter any label. Take it home and lose it. Now go back to the Best Buy or Comp USA and say you lost your software and try to get a replacement. These are mulit billion dollar companies and I can already tell you what they are going to tell you ... sorry but we cannot replace something that you lost, only that is defective.

I too am a software developer and have been selling software many years before I started distributing AFPD. There is a difference between replacing software that is broken or defective and something that is lost.

Listen, I'm sorry that you lost your software, I really am. We've replaced lots of software and cables over the last 2 years and I've had this discussion many times before. Losing your product is not the responsibility of Ikarus, IPACS or OMP. You are responsible for things that you own.

And if you say that Ikarus does not take care of their customers, that's a load of crap. I've sent them customers to have their cables replaced because that have their dogs chew their cables, broken in vaccuum cleaners and other reasons. But in each case their cable was replaced because they had something to show that there really was an accident and had their cables replaced. They didn't have to replace any of the accidental damaged cables, but they did. It's just not their policy to replace what was lost.