ORIGINAL: dragoonpvw
The pop up appears on every page, perhaps you could get it to just show once per visit. Now I am sorry but I am going to annoy you. Please explain to me how you can say norton is malfunctioning when it was fine until you added the new code. I also think that it is very unfair to make some less experienced users think that their security software is malfunctioning when it is quite satisfactory. I understand how sometimes things we want to code in our pages can trigger these reactions, especially nowadays with javascript activex etc. I also understand how your code is benign and for the host an important part of the site, but, causing inexperienced users to dabble in what they may now believe is a faulty piece of software is I think at least a little reckless. I know we always want to stomp our feet and say our side of the street is clean but I think the warning at least could say that ther is an incompatability with Norton and the new site and can be easily solved by following your instructions. Less dramatic and seems a little more likely than the other option. If you wanted the navigation buttons to be available even with Norton in its present mode it would be very easy to code. That is how you had it before, I would not expect that as I am quite happy to pay for my viewing by seeing the ads, I think everyone else should too. It is just your statement that Norton is " playing havoc" and "malfunctioning" is extreme at the very least.
Good Luck
Paul
Here's what happened:
We have the same top navigational code and have for roughly two years. In one of the minor changes (e.g. adding an item to a menu), there is a word that Norton's "intelligent" software uses as one of its triggers for ad software. When Norton installs on your system, it integrates with your browser. That means, when a page gets served from RCU it goes to NORTON on your system FIRST and THEN to your browser. While Norton has the page, it deposits a nasty little snippet of code into the page that literally breaks the javascript that it believes is either a pop up or ad software.
We know this to be true. Norton doesn't dispute it. Today, after receiving a rash of incidences (that correspond with some updates in Norton), I installed a detector into our pages so that when Norton puts its little failure snippet of code in, our software says "hey, Norton just flagged this page" and pops up that annoying warning box you saw earlier tonight.
We have since pulled that warning because it turns out that Norton puts their nasty code in when you have a pop up or something that seems like it could be a pop up on the page (e.g. our email renewal warning that was a pop up until I changed IT also today).
So, we are not being unfair. Our Market Mod works at Dell and he told me today that they get TONS of complaints about Norton and it's blunt instrument approach to blocking ads and pop ups. As a programmer, I find it impossible to work with their software. I installed it on my own system to test and find it completely intrusive. As soon as we work through the issues, it's going in the garbage. McAfee has a much better product.
That's the story and I'm stickin' to it!
Michael