Hi Wayne,
This may have been a zone specific initiative, likely in response to lack of contact
from the presidents. The Zone director is there to represent your zone, I know our past and current ZD has contacted many local clubs, even shown up to meetings.
The thing is, there is not enough manpower (especially in larger zones) for the communication to be from MAAC outward (unless you like form letters

). The communication has to be inward, from you, to your club president, to your ZD to the exec (or whoever is more appropriate, maybe a committee). The nice thing is you are not blocked from skipping any one step (you can call your ZD or even MAAC directly). The down side of this is the or crank ideas/problems fail to be filtered along the way.
As for your comment about unheeded phone calls to the MAAC office ... I don't see that. I've always had very good service when I've called and asked for something ... politely.
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This next part is not directed specifically at you Wayne, more of a general response;
I just don't get it when people assume MAAC should be contacting us all to see if they can do something for us today. If you need something, you need to call, not wait for Linda to call all 12K members and ask "what can I do for you today"
I also fail to see why a person with an idea they think sound (although it may not be) expects it to be actioned immediately without some decent investigative work. If the person with the idea doesn't come with a well thought out plan, and some supporting evidence, there just may not be enough resources to commit to these ideas.