No your not having bad luck i have had the same problems in the past with there service. i wont get into detail. but to say the least im really hesitant to send them my 8611's in for update's and to take care of the gear slop also.

There service use to be really great but has gone down hill.

Reguardless of getting the servos repaired for free. i feel atleast they could do is do the repair the correct way.