RE: Who's responsible
From a vendor point of view....
Nothing ships without delivery confirmation. Any order over 50.00 is insured as well. Something to be aware of if you accept payment via Credit card, this includes Paypal... Without proof of delivery, any dispute made by a buyer, regardless of the claim, will be be awarded to the cardholder, period!
Always wise to have the package insured for the full value and traceable.