"CUSTOMER SERVICE" is a long lost art and a dirty word to most companies these days. If companies took pride in caring for their customers the way they used to years ago, things like Rcpilet mentioned wouldn't be necessary. Nowadays, it's a "take the money and run" mentality, and more and more companies won't even pay someone to answer the phone for customer questions, forget actually stand behind their product in an efficient manner.

Just my two pennies on the table,
AV8TOR