We've got some rough UPS guys around here but, I can't say that they were to blame for sure. I've seen them toss stuff around fairly aggressively though. I'm glad your 3 came in fine.
H-9 took a lot of care in the design of the box with the wood "puncture protectors" and it should be effective. If this were an empty ARF, I don't think the damage would've happened. The added weight of the flight gear and the installed rudder at the impact point, combined with some rough handling, is the culprit. If this were a PNP Twist, I don't think it would've happened either. The Twist's rudder/vertical stab is keyed into the fuse and installed by the assembler. In my opinion, H-9 needs to figure out a way to keep the fuse assembly from shifting fore and aft. It could be as simple as placing it on a full box sized piece of cardboard and doing the heavy plastic shrink wrap thing. Ironically, this is how the last generation 5th scale H-9 Cub ARF was packaged. If nothing else, put it on the box sized piece of cardboard (in it's shipping bag please) and tape the snot out of it!!
Jimmy (HOOTER), I was wondering when you'd chime in on this....[8D] and no, as of right now, Horizon wants them back. You could call Kevin though and see if he can get you a deal though...
For those of you that don't know Jimmy, he's been known to glue splinters together from a completely totalled airframe and make it fly again. You know the kind of "ooops" where there's a 25 by 75 foot debris field and the engine is either 100 feet in front, or 12 inches down, from the rest of it.
Horizon will figure it out, I've got confidence in them.
Dave, the REAL Dave