This isn't good to hear... I would have thought they would have set aside a dozen kits for parts....
If youpaid via credit card, you have all the leverage you need.... simply cll yor credit card company explain the situation and you'll get your money or parts back pronto... (Well maybe not pronto, but put in a dispute and you will get results!
Hey Maudib,
I don't have any idea as to what is your position being the review writer for this product. But on all honesty these issues should be brought up to the consumer’s attention. If I were in your place I would make it very clear this kit lacks proper packaging, poor quality control, and Lanier is providing extremely poor customer support.