It seems that everyone that has had a problem had talked to a lady thins week. Whenever i have called, i have gotten great response from Chris. He may be at the WRAM show this week and has not been able to take care of things. I would suggest that that you bring up the situation to him and possiblly have him read pages 13 and 14 of this forum. It may get them to realize something. I always try to give manufacturers the benifit of the doubt. It's like the waitress bringing you the wrong order, most of the time its the cook's fault and if you are reasonable with the waitress she will make it right for you, because all in all, if they have been in business for this long, then they must be doing something right.