you gonna have to tell them to sen you a new set og G3 disc so you can register again and start fresh!!!!
maybe you never register it that's why you can't get the updates!!!!
they might charg you like $10 for a new set of disc,, I had to get a new set to install on a new computer I got 'cause the old disc were scratched so it didn't load on the comp.

give them a call again and ask for a new set of disc!!!!

tell them Charrua sent you!!!!

good luck!!!!