Another bad experience with Sheldon's over the phone.
I think he was the owner, the guy who's in the back all the time.

Jake : Hello, I'm looking ____ parts. Do u carry that ?
Owner : No we don't but we can special order them.
Jake : Oh I see, do you charge s/h ? (I asked this because I could just order from Horizon myself)
Owner : ............(short silence), Have a good day sir (then he hung up the phone on me).

Can u believe how personal things can be ?