Only in CA can a place with this kind of personel stay in business...

Why on Earth does anyone give these people one cent? Maybe it's the only LHS for miles, OK, I can see that. Why not just figure out when the old buzzard works, and don't go in then. If the shop never does a dime's worth of business while this old Donkey is working, then surely they'd have no recourse but to fire him, and maybe get someone less crabby in. Problem is, though, it sounds like Mr. Sheldon himself is a farily crabby old fart. I've read enough on this forum (and definitely not just this thread) that they'll never see one penney of my hard earned money. Period. I have no use for an engine that is great enough for me to condone or put up with that kind of people. There are simply too many other good brands of engine out there. For crying out loud, order them from over seas if necessary....