Who flew off the handle???

If YOU had bothered to read my posts thoroughly, you would have seen the part about me having had past issues with Horizon, etc., etc. IOW, there are no sacred cows in this business, as far as I'm concerned.

I am not arguing your points about value received for money spent, although your comparison to an automobile purchase is rather absurd. I agree that we, as consumers, have a reasonable expectation of quality when we buy something. I also contend that we do this particular endeavor by choice, and if one aspect of the endeavor is not satisfactory, then we have the latitude to go elsewhere. IOW, don't buy any more ARFs...

I'm curious about two things:

First, I recall seeing an Horizon senior customer service rep reply to you in another forum, apologizing for your trouble and asking you to contact him by phone so he could resolve things for you. What was the outcome of that?

Second... why the name change from balsabandit to Stickbuilder? I thought someone had spiked my coffee this morning as I tried to figure out who "Stickbuilder" was...