ORIGINAL: ShaneUSMC
Mike,
I always like to write peoples names down when I talk to them. That way, when they are rude, I call back and ask to talk to a supervisor. Or I ask to talk to their supervisor while there on the phone (if you can). See how quickly they change their tune when you ask to talk to someone that can affect their paycheck.
Shane,
Yes, that is a good idea and usually try to follow it also. Unfortunately, in this case, it actually sounds like something the owner would do and say. Have no problems with the staff though.
Frank