I had similar experiences with them - almost get the feeling its ran out of someones back bedroom between school. Response you get depends on how much home work they have that evening. I was trying to make some enquiries on how best to spend a whole wedge of cash with them and it was a painful as pulling teeth. Ask three questions, they answer one, badley after about 2 days. As the remaining questions, they just send a link (no explanation) to a completely unrelated page, again after several days and emails.

That said I think it must be something to do with heli suppliers, while waiting for feedback from them I came across precisionhelis.com and their palm size helicopter, looked fun so I started asking question, response was slow but not as bad as DF, but again still very poor service. I basically asked them to tell me exactly what I needed to get flying with on of these things. They eventually sent me a link to an item and said all I would need is a 35mhx TX. I paid immediately, they posted about a week later (again not responding to emails in between) and it eventually turned up.

First off it uses Lipo's with a very small connector on it - I then spend the next three days trying to find a suitable charger, eventually drawing a blank. I email them and they say "yeah, you probably can't get them over there - we have them in our shop though" Eventually I buy a normal one here and swap the connectors on it.

Charge my battery, only to find out that the RX takes UM1 Micro crystals - again rare as hens teeth over here (UK) I chase them about this and they say "Yeah, we have them in our shop"

They didn't respond when I asked which bit of "Tell me exactly what I need to get flying" they took as meaning "Tell me some of the bits but leave some really hard to find bits out"

By chance while looking through their shop for the extra bits I realise that the kit I had bought should have actually come with a charger - but mine didn't. Again lots of emails from me before they actually agree to send one. Funny they didn't mention it when I'd told them before I couldn't find a suitable charger in the shops.

Still waiting for last bits to turn up, after nearly a month.

Anyway enough of a rant.

Chris