Yup I've had the same complete lack of respect and customer service at Sheldon’s Hobbies in San Jose. First off a few specific employees (notably the incredible short guy) really must dislike their job as he is incredibly unhelpful, slow and lazy. Half-*****ed answers and just a complete disregard for customers that don't know nearly as much as him in the RC field. Trying to call them and get information is joke, the phone will ring and ring on weekends, I must have called 40-50x a few weeks back just to check if they had some parts in-stock and to see what time they are open (and I never did get anyone on the other end). Then today I called to see how much a product was and this is what I get:

How much is this product?
Sheldons: We don't quote over the phone.
But you have prices on your website?
Sheldons: We don't quote over the phone! Have a nice day, click.

My next question would have been if they even had that product in stock! Guess I'll be going to the 'franchised' LHS for now on.

Never again will my friends or I be spending any money at Sheldons hobbies.