ORIGINAL: roxyboby
Hi everybody. last year had purchased a draganfly vti pro complete kit with eyecam extreme camera and all the other accessories. I have never flown the helicopter with the camera. About 3 months ago when I connected the camera back to the helicopter to check it out the camera seemed to have problems. Spoke to a couple of you on this form but then dicsovered some loose cable connections. Finally contacted Dfi and they gave me an RMA no. which they asked me to attach on the return. I did so and until now they have not recieved the return (could be a postal delay) it's been 3 months now. (I stay in Uganda, Africa). but when I contacted DFI and reported this to them, they asked me the RMA no. and when I gave them the No. SURPRISE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!. This no. is for another part and not mine. Now how stupid can someone get as to be so neglegent with RMA numbers. They have even told me that they cannot help me anymore in this regard. So I can now say bye bye to my $ 400 something eyecam extreme.
Any suggestions would be highly appreciated.
a very broken down draganflier.
Hello RoxyBoby
I am sorry to hear about your bad experience I wish I had known about this earlier. I do have a question for you, do you know who you spoke with that said we can not help you, because I need to have a very very long talk with him/her.
Our RMA numbers are unique to each return and generated only when a return authorization is given, these numbers are not recycled. So it is possible that someone made a simple typo in the email sent to you, this is an honest mistake that everyone using a computer makes. Aside from an RMA number we are still able to track an authorized return simply by your name.
Please contact me directly and I will have this issue resolved for you.
Cory Baker
1-800-979-9794 ext 221
1-306-955-9907 ext 221
[email protected]
Draganfly Innovations