RE: How do I start.
Justin must be a busy guy, every time I've contacted them through email he's the one that's replied. When I needed a set of instructions for my Norvel for a school project (lost my first set), he got it to me pretty darn quick.
I learned a good life lesson with Gateway customer service. If you want it to get done, CALL THEM. I played games on the internet for two months, took fifteen minutes on the phone. Same might apply here, although if you did call them it makes my point pointless.