I just had a terrible experience at Sheldon's. I ordered a P47 arf and it arrived by UPS. When I opened the box the wing was missing. I call the next day and talked to the owner, Mr. Sheldon. I have been a customer for years and I am known by all of the staff. Mr. Sheldon told me he prepared my order himself and the wing was in the box. He told to pay for UPS to send the box back and he would get to it next week. He also laughed at me, and made me feel that I was trying to rip him and his store off. I asked if I could bring the box back on Saturday, and he left me with the feeling that he could care less, and to top it off he cut off the conversation. Well, I went to the store and asked to see him. He was told I was there, but he would not come out of the back to see me. One of his counter workers explained that a friend of Mr. Sheldon had needed the wing and the box was marked with a note that the wing was missing. The question that begs to be asked is if Mr. Sheldon is willing to lie about checking the box, what else is he willing to do? Mr. Sheldon was rude and discourteous to me, and I believe that unless I went to the store I would not have gotten this matter resolved. His employees told me that this is the way he treats all of his customers. Since this error was completely the store's error, and since I had to drive two hours, most store owners would have apologized. To be honest, all I wanted was to get this problem resolve, and when I chose a slightly more expensive aircraft I paid the difference. All I wanted was a simple apology, but that was not going to happen. It is apparent to me that Mr. Sheldon feels that he can abuse us and get away with it. I can tell you that I and most of the guys in our club will not do business with him again. There is an old saying that fits this situation "The fish stinks from the head", with the head being the owner Mr. Sheldon. Buyers beware when it comes to Sheldon's Hobbies.