Like most specialty business' it's a hit or miss deal. Basically like others have said they hire who will actually work there. Like with my local hobby shop. One kid is super nice and seems to know his stuff. I went in there asking noob questions five minutes before closing time but he was patient, friendly, and helped me figure out exactly what I wanted/needed. There's another kid that works in there that's a total douche. He acts like an R/C guru even though he couldn't answer a couple of my noob questions. He gave me the impression that he didn't want me in there so he could remain sitting on his butt getting paid to do nothing. Maybe he's on this forum and will chime in about his laziness.