Just thought I'd pass along another example of incredible customer service.

I bought a Tower Hobbies LCD Mini-Tach in March '05 and it had been working flawlessly until the last time I went to use it. When I turned it on, it would momentarily display a number and then turn off. I assumed the batteries were low and didn't give it any more thought. I put a new set of batteries in it and the behavior continued. Since had a membership in the Super Saver club when the tach was purchased, I thought the extended warranty might cover the item. I E-mailed Tower to inquire if there what could be done about getting it repaired or replaced. Less than 24 hours later, I received a reply E-mail saying that they were shipping out a replacement - no questions asked!