Every company screws up sometimes. I have never needed to have warranty work so I have no idea how that goes. I have received a couple of orders with box damage. They replaced the damaged or missing items with no problems.

But, the next order could be a total disaster. I hope not, but it is always a possibility.

XTOL and Stik-n-Rdr probably had good experiences with Tower for a while to rack up thousands of dollars in purchases; then something happened.

A good friend used a certain mail order computer parts supplier for several years, buying the components to assemble at least 100 PCs. I don’t know all of the details of what went wrong but he wouldn’t take a part from them now if it was free. He spent many thousands with them. Maybe the company messed up? Maybe my friend was unreasonable in his expectations of what the company should do? Maybe a combination of both? Whatever the whole story really is, my friend now hates this company; and the company lost a lot of future revenue. I have bought the stuff to build 4 computers from this company, 2 after my friend wrote them off, and I’ve had no issues at all.