I have purchased several items from Tower Hobbies. I have had nothing but excellent service and no issues with their products, at all.

If, I did, I would call them by phone.

It is a shame the XTOL and Stik-n-Rdr have had unsatisfactory service. Tower has lost good customers. I don't know if they tried to resolve the problems by phone. If they did and did not get what they expected as a fair shake, maybe the person on the other end was having a bad day. Sometimes a second effort is worthwhile.