I agree krossk, We let each other know when we have a bad experience with one company or another. I think it is just as important to let each other know about the good service too.

I've had a couple items in the past that weren't up to snuff from Tower but I allways call them on the phone & everyone I have ever spoken to there have been extremely polite, & apologetic. They have allways been willing to do whatever they can to make it right. Which they did in both cases for me. I have no problems with Tower's customer service policies so far.