I have to agree in part with netsmith, my Vti Pro kit came with loads of missing parts and I am still wiating for them to turn up after an exchange of emails and phone calls to Canada. They are clever in making their connectors proprietory, frustrating though. Once things are sorted out and I can actually fly the machine, I am hoping all the stress and expense will have been worth it....

Customer support seem to be trying their best and do always answer questions and are generally helpful, but the communication between departments seems to not be as good as it could.

Wish I had found this forum before I got my credit card out!