Yes, I've been through this with them and there is NO EXCUSE for Nitroplanes to tell you that they "need to contact the manufacturer about this".

They KNOW about the problem with the missing templates.

You are not the first one to complain about it.

I also did so in May, and finally received the missing templates in June after many e-mail exchanges.

They gave me the same B.S. about "not knowing" and "we don't provide them", but I pointed out that they had already received many messages about the templates... and the need there of as per the documentation in the kit.

I got finally sent a pair of waay too thin templates, I ended up using the ones from my World Models plane. (Yes I had them, but it's the principle of the thing... so that hopefully others don't suffer the same fate...)