Wow, this thread has been lost for a while.....My friend just bought a DP Extra, the new version, and had a cracked canopy in the box...their service is less than perfect. Tower and Horizon have set in my book, benchmarks on which others' customer service is judged upon. In order to fix the problem, ( currently they are backordered about 3 weeks, we need a canopy to complete the airplane, which will be in a day or two, and we don't want to have to wait a month for the new part to fly, especially when my friend just forked out 2 grand,) they told him to send in the old part, and would send out a replacement when available.
I told my friend that Dave Patrick has got to be better than that, and I insisted that he try to contact him. After a few attempts, he got through, and Dave told him to screw the canopy on, instead of glueing it, and he will ship out a new one when available, and credit his card when the old BROKEN one is returned. My friend still has to pay for the return shipping, oh well.