Elenasgrumpy

True, one bad store will not turn me off from the whole company. The next Hobby town is an hour away.

I think that they are more into cars and buggys than planes. Mabey that is why the service is the way it is. They might be briliant when it comes to cars and stuff.
There is a small shop on the way to the field where I fly, there prices are reasonable and the people are helpfull. A lot of our club members go there.(I bought my trainer from them)

I gues you just have to hunt around for the place that fits your needs.