Same parent company that Tower buys from ? Isn't Tower Hobbies the Parent company . Don't they import Futaba, OS Max, and don't they own Great planes and Hobbico ? They can transfer you to an expert technical support for any of those companies and they have Parts Express service.

There is simply no hobby shop in the world with the technical support and parts support for their products, combined with a liberal return and exchange policy that Tower Hobbies provides. They are the bench mark for excellence in this hobby for customer support, they are second to none. What is that worth ? Its Priceless. Its worth my business. Its worth my loyalty and its worth stepping in and defending them.