ORIGINAL: Mike Dooley/RCS
Bite the bullet? Really?
The engine costs us real money. That is why.
We cannot simply "Bite the Bullet" for something we feel is not warranty related that we cannot get replaced by the factory.
Fair enough. It seems there is some on both sides of this one. Mike, since there were some issues that are customer related (albeit, innocent from the sound of it) and an assembly issue with the screw that got into the motor, can't you guys meet in the middle and get Scott a new motor at cost or something similar? Seems fair to me and you are out no real $$$, while you get some better
PR and customer satisfaction on the plus side.
As noted, it's your decision in the end.
Mark